Question 1

How soon can i get ... delivered?

Accepted Answer

When a popular product is not readily available we often get questions like When will this be on stock? or How long does it take if i order now?. These kind of questions are difficult to answer because:

The manufacturer/supplier often gives little or no delivery estimate info. We simply have to wait and see when and how much we will get delivered
We continue to receive new orders from other customers. This causes the line of waiting customers to grow, which shifts the time before we have readily available stock further and further

What is the best approach?

From experience we know that waiting for available stock or periodically asking How long will it take? won't get you the product the quickest way; you'll end up waiting longer than needed.

We advise you that, if you want the product, to order it with us. By ordering you will claim your place in line for delivery, together with other customers and you will get delivered once it's your turn. The sooner you do this, the better.

But….some people will say You're only advising me this to get more orders or Yes, but that will mean i have to pay now and wait for a very long time. This is not the case however because:

An order for a popular product is not binding. You can always cancel it if for example the wait turns out too long for you. The only this we do ask is if you would let us know if you would like to cancel
Payment is not necessary at the moment of order. We can take your order and we'll

Question 2

Shipments & Costs

Accepted Answer

Basic info

Q: Shipments & Costs

<h1 id="basicinfo">Basic info</h1> <ul> <li>Vocas Sales &amp; Services ships worldwide</li> <li>Shipping costs are calculated automatically on the checkout page depending on country and carrier</li> <li>Some items like lithium ion batteries have shipping limitations. If this applies to your order we will contact you</li> <li>Dutch customers can also choose to pick-up the order at our facilities in Hilversum</li> <li>You are responsible for providing accurate address details</li> <li>You are responsible for paying any relevant customs, duties &amp; taxes</li> </ul> <h3 id="euvatfreedelivery">EU VAT free delivery</h3> <p><img src="https://storage.crisp.chat/users/helpdesk/website/2fd9cd37b02b4800/eu-vat-free-delivery_hdvlg6.png" alt="EU VAT free delivery" /></p> <p>For customers outside the Netherlands, but in the European Union, VAT free orders are possible when a valid VAT number is supplied on the checkout page Make sure to enter your full EU VAT number without any spaces or dots and include the country code e.g. IT0123456789 for an Italian VAT number. <a href="/en/article/ordering-without-vat-1gyk0j8/">More info on EU VAT free delivery</a>.</p> <h3 id="freeshipping">Free shipping</h3> <p>For customers in the Netherlands we offer free shipping on orders above EUR 50,- ex VAT</p> <h3 id="backorderitems">Backorder items</h3> <p>If your order contains items which are not on stock we will order them at our suppliers and when the order is complete we will ship the order. If your order contains stock items this would mean that those items will also be delayed, so please keep this is mind. To work around this you can submit two orders, one containing only stock items which will b</p>

Vocas Sales & Services ships worldwide
Shipping costs are calculated automatically on the checkout page depending on country and carrier
Some items like lithium ion batteries have shipping limitations. If this applies to your order we will contact you
Dutch customers can also choose to pick-up the order at our facilities in Hilversum
You are responsible for providing accurate address details
You are responsible for paying any relevant customs, duties & taxes

EU VAT free delivery

For customers outside the Netherlands, but in the European Union, VAT free orders are possible when a valid VAT number is supplied on the checkout page Make sure to enter your full EU VAT number without any spaces or dots and include the country code e.g. IT0123456789 for an Italian VAT number. More info on EU VAT free delivery.

Free shipping

For customers in the Netherlands we offer free shipping on orders above EUR 50,- ex VAT

Backorder items

If your order contains items which are not on stock we will order them at our suppliers and when the order is complete we will ship the order. If your order contains stock items this would mean that those items will also be delayed, so please keep this is mind. To work around this you can submit two orders, one containing only stock items which will b

Question 3

Ordering without VAT

Accepted Answer

EU VAT free delivery

You can order from Vocas without paying VAT if the following is applicable:

Your company and the delivery address is part of the European Union (but outside the Netherlands)
You have a registered business with a valid EU VAT number

or

You are located outside the European Union

How to order without VAT

If you have an EU VAT number

During checkout:

Enter your address and EU country
Enter your full EU VAT number in the VAT Number field. Make sure to include the country code and remove any spaces, periods or other non-numeric characters
The number is validated after you leave the field. If it can't be validated a message appears "Please enter a valid tax ID."
If the number validates the VAT will be removed from the order. You can verify this in the order summary.

If you are outside the EU

During checkout enter your address and country. As soon as you choose a country outside the EU the VAT will be removed from the order. You can verify this in the order summary.

Problems?

My VAT number is displayed as invalid but i'm sure it's valid

There are 2 common reasons this can happen:

You didn't enter your full number. Most commonly people forget to include the country code. For example, a valid Italian EU VAT number look like IT0123456789.
The VAT validation service is not available, because of problems or

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